Privacy Policy

Who we are

South Bank Real Estate is a buyer’s agent service operating in the Margem Sul region of Lisbon, Portugal. When we say “we”, “us”, or “our” on this page, we mean South Bank Real Estate, a trading name of LS Atlantic.

If you have any questions about how we handle your data, you can reach us at hello@southbank.pt.

What data we collect

We only collect information that you give us directly or that is generated automatically when you visit our website.

Data	How we get it	Why
Name & email	Contact form or booking form	To respond to your enquiry or confirm your call
Phone number	Contact form (optional)	To contact you if you prefer a call
Buying stage & message	Contact form	To understand what you’re looking for so we can help
Preferred date & time	Booking form	To schedule your discovery call
Browsing data	Cloudflare Web Analytics	To understand which pages people read — cookieless, no individual profile (see below)

We do not collect sensitive personal data (health, political opinions, religion, etc.) and we do not buy data from third parties.

Legal basis for processing

Under the General Data Protection Regulation (GDPR), we process your data on the following bases:

Legitimate interest — when you submit a contact or booking form, you’re asking us to get in touch. Processing your data to respond is a legitimate business interest. The same basis covers our use of Cloudflare Web Analytics, which is cookieless and does not identify individuals.

Third-party services

We use a small number of third-party services to run this website. Each one only receives the minimum data needed to do its job.

Service	Purpose	Data shared
Cloudflare Pages	Website hosting and content delivery	Standard server logs (IP address, browser type, pages visited)
Cloudflare Web Analytics	Anonymous, cookieless website statistics	Page viewed, country/city inferred from IP (IP itself not stored), device type, referrer. No cookies. No individual profile.
Brevo	Delivers contact and booking form submissions to our team	Name, email, phone, message, booking details
Cloudflare Turnstile	Bot protection on forms	A short-lived challenge token. No tracking cookies.
LS Atlantic Portal (Supabase)	Internal client portal — stores leads for staff follow-up	Form submission data, mirrored from Brevo
Google Meet	Video calls	Only what you share during the call. We do not record calls.

We do not use Google Analytics, Meta Pixel, Hotjar, session recording, or third-party advertising trackers.

How long we keep your data

Form submissions are kept for as long as we need them to respond to your enquiry and provide our service. If we don’t end up working together, we delete your data within 12 months of our last contact.

Cloudflare Web Analytics aggregated stats are kept by Cloudflare for 6 months; no individual record is stored.

Your rights

Under GDPR, you have the right to:

Access your data — ask us what we hold about you. Correct it — if anything is wrong, let us know. Delete it — ask us to erase your data and we will, unless we have a legal reason to keep it. Object to processing — you can ask us to stop using your data. Data portability — request a copy of your data in a standard format.

To exercise any of these rights, email hello@southbank.pt. We’ll respond within 30 days.

Cookies

This website does not set any analytics or advertising cookies. The only cookies we use are strictly necessary for the site to function. Our analytics (Cloudflare Web Analytics) is cookieless by design — it identifies visitors only at the moment of the page load using a privacy-preserving fingerprint, and never sets or reads a cookie.

If you would prefer not to be counted at all, any standard ad-blocker (uBlock Origin, AdGuard) blocks the static.cloudflareinsights.com domain by default. We will not detect or work around the block.

Children

Our service is aimed at adults looking to buy property. We do not knowingly collect data from anyone under 18. If you believe we have, please contact us and we will delete it immediately.

Complaints

If you’re unhappy with how we’ve handled your data, you have the right to lodge a complaint with Portugal’s data protection authority:

Comissão Nacional de Proteção de Dados (CNPD)
www.cnpd.pt

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of the page will always reflect the most recent version. We won’t make significant changes without making it clear on the website.